Dear Woman Wearing Waaay Too Much Redder than a Tomato Lipstick,

Hello.  Apparently you are a frequent shopper, but have failed to come to realize that it's not cool to return items bought at one of my stores in another city IN my store as it does not help MY store in making plan.  I mean, I get it, the jacket you bought as a gift didn't fit who you gave it to.  It happens.  I'll give you credit for bringing in the receipt, and having your credit card, but that second return of yours...you know the one, where you returned about, oh I don't know, a little under $200 in clothes you and your daughter just happened to change your mind on?  The one you didn't have a receipt for?  Yeah, that was not cool.  Especially when we were so close to making plan.

*grr*

Although, even though I we had some issues when I had to give your store credit (because hey, I don't know what you used to originally buy the items in the first place) and just about everything rung up as clearance (and yes, I have to return it back to you for whatever price it rings up as because I don't know if you bought it on sale and end up getting the full price back), you were fairly decent and things ran pretty smoothly.

And then, you took forever walking the store.  Because you decided after all the returning that you wanted to look around and see what you could use your store credit on.  Which hey, if you want to buy things, go ahead and buy things...but please, leave messing around with the hooks and getting clothes that's high up on the walls to me.  Can't have you getting hurt because you decided it would be smart doing my job.  Yeah, way to go there.

Oh, and just one more thing: please, don't tell me how to do my job.  Yes, I get that you were semi-frustrated by the time you were finished with all the return hassels and the looking around the store for clothes and accessories you aren't sure which ones you're going to buy...but that doesn't mean you have to be rude when talking to me.  I rung up everything you wanted, and waited as you debated on which oversized black hair clip/regular pin you liked better out of the only two we had.  And, I even made sure I got the discount right on the underwear I never want to picture you wearing.  So, when you ask me a question I don't know the answer to, don't get pissy because I have to ask, and don't get pissy because I didn't know the answer.  I mean, did it ever occur to you that I might not have ever done a transaction like that before?  That, even if I was taught something when I was trained, that I may never have had to use that information and therefore forgot it?

"Why do I have to suffer because she didn't know?" you said.  Come on, lady, deal.  So what if I wasn't able to give you a little over $3 change in cash because you didn't ask me your question soon enough.  And that "woe-is-me" wounded bird tone of voice you used?  Oh yeah, real mature.  Even my manager liked that one.

So anyway, please, if you are going to make a return, please be prepared for what might happen and please, be nice to whoever it is helping you.  I may not have known an answer you wanted to hear, but I was polite and patient.  There aren't always going to be people like me around and you'll be sorry when you piss off the wrong person.

Hope you had a good rest of the night spending lots of money in that store you said you were going to after you left.
Retail Girl




P.S.
And yes, we did talk about you after you left.
XD