Business travel booking tools and technology are falling behind that of the leisure industry finds Caroline Strachan, chairman of the Institute of Travel Managers.  Consumers are losing confidence in Travel Management Companies when they see a better price online.
 She went on to say that many companies are now trialling travel programmes where employees manage their own bookings online, provided they get the best price.
 This is good news for anyone in the business travel industry with a strong online presence.
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