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...when I less easily yielded to frustration or annoyance while on the phone with a particularly problematic customer have been times when I've been nourished better internally, either by food or by personal sustained internalisation of a positive emotion. Well duh, you might say. Of course, but then reflecting on the remainder of our day, very often the thought is not balanced, the chi goes all the ...

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Published: 2 years ago (Thu, 12 Jul 2007 16:58:17 PDT); 1520 bytes
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