The importance of influence in social media customer service

...and he complained about a bad customer service experience with Timberland shoes ....companies are recognizing the value of customer service and monitoring what happens on...a company will respond. Social media customer service is influenced by either numbers... want companies to provide better customer service via social media need ... the people. In that sense, customer service is ultimately dealing with ...

nice of them to tell me...

Memo to self: never order from 6th Ave Electronics. My DVD player died suddenly about two weeks ago. I found a good, basic Toshiba on Amazon for $35 (free shipping), actually sold by 6th Ave Electronics. It was listed as In Stock, with a shipping speed of 3-5 days. 6th Ave's website also listed it as In Stock. The local electronic store had it for $50, but I didn't need it that fast, and ...

Winter Tires: The Follow-up.

... testing. After about twenty minutes, the service desk guy came and got me, ... back together, of course, and the service guy took me back into the ..., that was, honestly, another shops mistake, for free. That's good customer service. They had every erason to at... love when I find a good service organization, in any shape or form. ...: of their own guys, the customer, and the competition. Compare that to ...

UNITED AIRLINES!!!!! *SHAKES FIST

...instructions. We’re sorry, but due to technical issues, the quoted fare for your selected itinerary is not currently available for purchase. To purchase the itinerary you selected, please contact united.com customer support at 1-800-589-5582. Please be advised that fares may be higher than originally quoted. " Noooooo! After spending over an hour on the phone with CheapTickets yesterday and way...

Customer Service

Got a Chapter's $5 off coupon via e-mail last week that was valid Nov. 29 - Dec. 1. I went into my e-mail yesterday to print it off prior to a book-buying trip only to find it now said the offer was no longer valid. I e-mailed Chapters to voice my displeasure, and today got an e-mail from them apologising and telling me they will be mailing me a $10 gift card to make up for it! What makes this ...

I think Linode.com is going to be owing people some free service.

... was an hour ago as of this writing via twitter: "Linodes are continuing to come up as we recover from the outage" Linode has some serious customer service issues here. First of all these updates are not nearly frequent or informative enough. Further, there is no reliable way for customers to receive updates. ...

re: new developments (or, "a recap of megaupload's terms of service")

...Use You agree to not use Megaupload's Service to: ... c. upload, post, e-mail, transmit ... limitation, material protected by patent, copyright, trademark, service mark, trade secret or other intellectual property rights...the right to suspend, restrict or terminate a Customer's transmission(s) that, in Megaupload's ...robert, you violated megaupload's terms of service and got your shit removed. that's...

Things are getting weird around here again, she said. How can you tell, I said

...would get to sleep in and work the desk until 1pm. I figured it wasn't bad because I wouldn't be teaching I'd just be at the desk doing customer service and could basically browse the internet and get some little things done. I get in and Steph tells me Eugene isn't feeling well and asks if I can teach his...

Dear Celine + Qcute/Qutieland review

...tartan, Dear Celine Misty Morning Beret in black tartan Service under review: Qcute/Qutieland Web Shop I have to say, Qcute went above and beyond in terms of customer service. Here's what happened: 1) I sent ...t work out or if you look like you made a mistake. Very nice customer service! QCUTE REVIEW: Communication - 5/5 Shipping - 5/5 (items arrived in those traditional heavy...

...it in to the shop for service, because they include that as part...that the first words on the service order were "DO NOT UNDER ANY...manager of the store submits the service request, being sure to include ... We call the "on-call service manager" He informs us that ... So I talk to the "Service manager" and find out that ... take that money to buy a mac... at least their customer service can tell a hardware ...